According to a report from National Review, recent changes to the tax code, staffing issues and aging technologies have created significant administrative challenges for the IRS:


New Rules – There are more than 80 changes to the tax code within the new Tax Cuts and Jobs Act (TCJA). To handle these changes, the IRS has redirected many employees from other departments to help create new forms, handle taxpayer disputes and deal with administrative issues related to the law.

The Postcard – The TCJA famously sought to simplify the tax code. The goal was to simplify the return preparation process enough so that most taxpayers could report their taxable income on a postcard-sized return. While the TCJA simplified the filing process and reduced the tax burden for most taxpayers, small business owners and those with real estate investments encountered additional complexity. The new filing forms and additional complexity created more work for the IRS in 2018. Unfortunately, the IRS has yet to catch up.

Technology – According to the National Taxpayer Advocate’s annual report, the IRS lacks technological innovation. Many of its legacy operating systems date back to the 1960s. New systems that have been upgraded have done so on an ad hoc basis, which leaves many IRS systems unable to communicate internally.

The Shutdown – From December 2018 through January 2019, the government experienced a five-week shut down. This took place just before the beginning of the first filing season under the TCJA. When the IRS reopened in January of 2019, 5 million pieces of unprocessed mail awaited. Taxpayers still experience significant wait times when seeking assistance or attempting to resolve disputes with the IRS.


 As a result, cases are backlogged. (The Atlanta office recently hired 20 new Revenue Officers to catch up on collection cases.) It is difficult to get in touch with someone in the agency when you need answers. These inefficiencies have led to mistakes, erroneous IRS notices and many customer service failures.


Let Britt & Burroughs Handle the IRS

Now, more than ever before, it is extremely difficult to deal with the IRS. We can help. Britt and Burroughs deals with the IRS every day. Contact our office if these inefficiencies have led to an erroneous audit, a burdensome tax collection action or the need to appeal an incorrect notice of tax due.

The Tax Attorneys To Call First

Taxes are complex, but need not be stressful. Britt and Burroughs are Atlanta tax attorneys that offer a personalized approach to your tax concerns. Contact us at our local Marietta, Georgia office at 770-427-1776.